Property Management: Creating Job Security

by John Wilhoit Jr. on

As a professional property manager our objective is to lease space at a rental rate that delivers yield to invested capital.   No yield, no capital.   This basic principle gets lost in the day-to-day.   Investors are seldom altruistic.  They are results driven. 

Creating Job Security

How do we create job security for our management company?  In  part by focusing on our customer.  Who is our employer?  Is it the person who signs our check (even if direct deposit)?  Do we work for our vendors, suppliers and maintenance staff?   The tenant, the baker the candlestick maker?    Sometimes it’s all of these.   However, our real employer is the property owner. 

Granted, often the “owner” is represented by a wall of legalese and complex ownership structures.  But at the end of  the day every property is owned by an individual or group or entity that seeks a yield on their invested dollars.    They are usually sophisticated investors.  And they know professional property management is a large part of their continued success. 

Capital/Cash/Equity

Investor/owners supply the capital/cash/equity to own the asset.   And they select management.   They have the right and ability to hire and fire.  This is our employer. 

One of  our primary responsibilities as property manager’s is to keep apartments leased for extended periods while limiting turnover.   This keeps owners happy and creates job security for the property manager.   

Owners are relying on you to manage their apartments in exchange for a management fee.  If you are not up to the tasks, they’ll select someone else.  Nothing personal.   

How do you create job security?  In part by delivering results that exceed  expectations.  Excluding references to the cheese always being moved, part of this is sharing measurable results.  This can be done in part  by taking advantage of every aspect of your property management software.

Delivering Reporting that Deliver

Too many property management companies deliver a minimum level of  reporting.  Income Statement, rent roll.  Unit Expense Report, Cash Expenditures.  

I’m not suggesting that you paper the earth (even electronically) but consider the depth of reporting available from your software and deliver up stream all aspects of operations that reflect on how your good management is benefiting the property and it’s owners.  

The not so surprising result is that ownership may retain your services for an extended period of time as they become accustomed to the high level of detail delivered versus other management companies in their employ.  Even if everyone were using the same exact software, most minimize outputs. 

Try expanding outputs- appropriately, and see how this  endears you to owners.   It may create a little  more interaction initially, but the questioning will subside as the owner becomes even more comfortable with the fact they have a property management company that understands the assets in their care. 

Along with this, remember to ask for a two-year  management contract renewal…. 

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